Data Protection Complaints Procedure

Introduction

At Food and Board, we take data protection seriously. This procedure explains how you can make a complaint if you’re unhappy with how we’ve handled your personal information.

This might include concerns about how we collect, use, store, share, update or delete your personal data.

Who This Procedure Applies To

This procedure applies to personal data handled by Food and Board through foodandboard.co.uk, our services, our communications, and the tools we use to run our business.

It applies to complaints about personal data we are responsible for handling. If your complaint involves another organisation, supplier or third-party platform, we may need to involve them so the issue can be handled properly.

How To Make A Complaint

If you have a concern about your personal data, please contact us using our Contact Page.

Please include Data protection complaint in your message so we can identify and handle it correctly.

To help us look into your complaint, please include:

  • Your name
  • Your contact details
  • A clear description of your concern
  • Any relevant dates, emails, forms, screenshots or other information
  • What you’d like us to do to help resolve it

Please do not send sensitive personal information unless it is needed for your complaint.

What Happens Next

We’ll acknowledge your complaint within 30 days of receiving it.

We’ll then look into your concern and respond without undue delay. Where possible, we aim to provide a full response within 30 days.

If the matter is more complex, or if we need input from a supplier, service provider or third-party platform, we’ll let you know and keep you updated.

How We Investigate Complaints

When reviewing your complaint, we may:

  • Check the personal data we hold about you
  • Review how and why your personal data has been used
  • Check whether any suppliers, service providers or third-party tools are involved
  • Identify whether anything needs to be corrected, deleted or updated
  • Look for any areas where we could have handled things better
  • Decide what action, if any, should be taken

We’ll provide a written response explaining what we found, what we’ve done, and whether any further action is needed.

If Another Organisation Is Involved

Sometimes personal data may be connected to another organisation, such as a supplier, service provider, booking platform, payment provider or professional adviser.

If your complaint involves another organisation, we may need to contact them or direct you to them so the issue can be handled properly.

Where appropriate, we’ll help look into the issue and explain what we can do.

Keeping Records

We’ll keep a record of your complaint, our investigation, our response, and any action we take.

We’ll only keep complaint records for as long as we reasonably need them for legal, regulatory and business purposes.

If You’re Unhappy With Our Response

If you’re not satisfied with our response, you can complain to the UK data protection regulator, the Information Commissioner’s Office (ICO).

You can contact the ICO through its website at ico.org.uk/make-a-complaint or call 0303 123 1113.

Other Complaints

This procedure is only for complaints about personal data.

If your complaint is about something else, such as our services, billing, appointments, products or general customer service, please contact us through our Contact Page.

Related Policies

You can also read our:

Last Updated

May 12, 2026

Food and Board (foodandboard.co.uk)